By placing an order and providing credit card information, I hereby authorize Precision Tandems to charge my credit card account for items ordered plus any applicable shipping, handling, and insurance value amounts, whether said information was provided via telephone, text, email, or from self payment secure online pay link sent via email or text. I further agree to accept the terms and conditions below.

No returns after 30 days of the original ship date of in stock items. No returns on special order, drop-ship items, or international orders, once the order has been placed. No exceptions.  Please don't ask.  

A 15% restocking fee applies to all returns accepted by Precision Tandems, the same rate we are charged by our suppliers. Exceptions to the restocking fee include shipment of the wrong item.

Shipping, handling, and insurance charges, credit card fees, PayPal fees, and any other order related payment service fees or charges are non refundable. Should 'free shipping' be included, 'normal shipping, handling, and insurance' expenses are subtracted from the refund amount, applicable to domestic or international sales.  All return shipping and insurance charges are borne by the customer. 

Items must not have been installed, used, nor worn, and must be in the original sealed package as when shipped, and in "new" or "factory new" salable condition with all original documentation factory attached.  Original packaging must appear new and should never be used as the shipping box. All licenses, manuals, accessories, and any other complimentary items must be included. Special order items are those not normally stocked by Precision Tandems, including drop-ship items.  

All sales on Tandem Bicycles, Single Bicycles (new or used) in addition to Discounted, Used, Demo, Close-Out, Promotional Items, Clothing of any type, and Racks to haul tandems, are final with deposits on same being non refundable.  

Please note that Precision Tandems does not have a satisfaction guaranteed policy as the customer is responsible for their own due diligence and or research when deciding to purchase and is therefore not responsible for mistakes in ordering nor for items ordered that do not fit, a result of lacking due diligence. Therefore items that have had factory seals cut, packaging torn, cut or unsealed, installed, (or worn in the case of clothing), and or have been used, may not be returned as they are no longer salable as new.

All items will be refused without a return authorization number.  Write for an authorization number and clearly mark it on the outside of the package.  Return authorizations are valid for 7 working days. Returned goods need to be received in a timely fashion to resell or return to our suppliers. We are a maximum of 5 days away via ground shipping from anywhere in the lower 48 states.  Include a note or email correspondence in the package containing your name, address, phone number, and email address, along with a statement describing the reason for the return.   

Allowable refunds are generally processed within 3 business days of receipt.  Refunds are to the original purchaser are via a pay method of Precision Tandems' choosing.  

Defectives:
You may request immediate replacement of a defective item by reordering and paying for the item or wait for Precision Tandems to receive and evaluate the returned product.  However, before returning a questionable item, please eliminate the possibility of operator error to save time and an unnecessary second shipping/handling charge to yourself.  Such simple and preventable errors include but are not limited to plugging chargers into the wrong port of the device, not fully plugging batteries into gloves, lights, or intercoms, not plugging chargers into 'live' outlets, etc.